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Uniorange

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Frequently asked questions

General

1. How do i pay?

We accept various payment methods, including Apply Pay, Google Pay, Grab Pay, Shopee Pay, Touch & Go E-Wallets and credit cards such as American Express, Mastercard, and Visa.

2. Are Uniorange hair dryers fully guaranteed?

Absolutely. We believe our products are the best on the market. If you disagree or are less than 100% satisfied for any reason, then you can simply send it back within 30 days for your money back.

3. How are you able to charge less than the other guys?

At Uniorange, we take pride in developing and producing the advanced technology that powers our dryers in-house. By eliminating the middlemen, we can offer you these high-performance appliances directly, ensuring unbeatable quality at a fraction of the cost.

4. How do I change or cancel an order?

At Uniorange, we are dedicated to processing your orders promptly within the specified time frame. Should you need to modify or cancel your order, please reach out to us via email within 24 hours of placing it, and we’ll make every effort to assist you. Please be aware that refunds will not cover currency conversion or credit card fees. Once an order has been dispatched, cancellations will no longer be possible.

5. What does the 2-year warranty entail?

Basically, if anything goes wrong with your product AT ALL – we’ve got you. We’ll repair or replace anything that isn’t working like it should, to ensure that you are satisfied. For more information about our warranty, please click here.

Shipping

1. How much is the shipping fee?

All purchases are free shipping!

2. How long does delivery take?

Orders are usually delivered within 2 – 7 business days.

3. How do I track my order?

When your order is shipped, you will get an email with a tracking number and a link to track it. This this way you can follow your purchase the whole way!

4. Do you ship to the PO box or APO/FPO address?

Unfortunately, we can’t ship to the PO box or APO/FPO address at the moment.

Return

What is your Return Policy?

If you are not fully satisfied with your product, or there is a problem with your purchase, we aim to rectify this as soon as possible. Please click here to see our return policy in detail.

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